Client
Goulburn-Murray Water
Location
Shepparton, VIC
Contract Value
$28M
Duration
3 years (ongoing)
Completed
Ongoing
Team Size
44 peak
Ongoing asset maintenance program covering 3,200 km of water mains, 140 pump stations, and 8 treatment facilities across a 40,000 km² service area in northern Victoria.
Certifications
The Challenge
Managing a vast, ageing water asset network spread across 40,000 km² with a client facing budget constraints, regulatory pressure for service reliability, and a backlog of deferred maintenance.
Our Solution
Le Gardenz deployed a mobile condition assessment program using drone inspection and AI-assisted pipe condition modelling to rapidly build an accurate, prioritised asset register. We restructured the maintenance program around criticality-based intervention - fixing what matters most first.
Scope of Works
Condition assessment - 3,200 km water main network
140 pump stations - planned and reactive maintenance
8 water treatment facilities - operational support
Asset register development and CMMS configuration
Capital prioritisation modelling
Annual reporting to ESC regulatory framework
Outcomes
- -
Asset condition register accuracy improved from 61% to 96%
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Unplanned service interruptions reduced by 41%
- -
$8.4M in capital expenditure deferred through proactive maintenance
- -
NPS score from authority stakeholders: 62 → 87
- -
ISO 55001 certification achieved in year two
